The role of a selected group of healthcare providers as a source of health information: A primary study

Abstract

Healthcare providers (HCPs) are widely regarded as the most reliable source of health information, yet their role in Sri Lanka has remained underexplored. This study aimed to describe the types of health- related support requested, the nature of support pro - giving role. Associations between variables were also assessed. A descriptive cross-sectional study was conducted among 167 HCPs working at two Base Hospitals. A self-administered questionnaire captured socio-demographic and occupational data, patterns of health information requests, support provided, and self-perceptions. Descriptive statistics summarised the data, and the chi-square tests assessed the relationship between variables. Most were females (67.7%), and nursing officers (68.3 %) with <_24 years of nurses (83.8%). The majority (86.8%, n=46/53) had a specialisation related to the health care field. Immediate family of the HCP (82.6%), patients (82.0%) and colleagues (76.0-80.8%) were the commonest information seekers, typically contacting HCPS at least weekly (59.9%) via face-to-face encounters (92.2%) or phone calls (83.2%). Frequently requested topics were information about diseases management (82.6%), diet (74.3%) and hygiene (73.7%). HCPs rated their knowledge sharing role highly; 92% perceived their knowledge level as high, and most scored their supportiveness between 80%-100%. training programme attendance, while qualification level showed weak associations with dissemination competence. The study emphasises the crucial role of HCPs in disseminating health information and the need for continuous professional development to enhance their effectiveness.