The role of informal communication network in a multi – shift government sector business Organization of a developing economy – Sri Lanka

Abstract

This is an empirical study of the' pattern of informal communications operating between the managerial hierarchy of a government managed large size industrial organization. of Sri Lanka. The study is intended to bring some light on the importance of the' "grapevine" in a formal organization. Special emphasis is placed on the accuracy of information, the degree of dissemination a.nd of information, the communication centers involved in the cultural network of the communication channel. As informal communication network exists in almost all organizations, management can use this as a communication toolto reach. the informal group members not included in the path of formal communication channel. - The role played by certain communication agents such as "Silindu" cannot be ignored in . these cultures. Accuracy, reliability, speed and dependability are inherent ingredients of these informal messages.