Abstract:
A descriptive study to assess some components of quality of patient care was carried out
over a period of three months in general medical wards of NHSL. Information provided to
the patients at the time of discharge with regard to precautions at home, need of follow up
visits, proper use of medicine and other related issues were found to be inadequate. Several
omissions such as time of checking and information’s on family history and fast drug
history were noted in the BHTs. Majority of patients had a favorable opinion regarding the
staff and other facilities available in the wards. Patients' knowledge on their disease was
found to be unsatisfactory. It was recommended to provide in service to staff and to increase
supervision to improve the quality of services related to recording of information on BHTs
and diagnosis cards and devote more time to educate patients
