Abstract:
Community mediation in Sri Lanka has achieved high user satisfaction over the years. At the
same time, it is also criticised for its ineffectiveness and inefficiency. This research mainly focuses
on the possibilities and challenges of utilizing technology-based legal tech tools to address the
drawbacks of the existing community mediation framework in Sri Lanka. This qualitative
research contains a critical analysis of primary and secondary resources. This paper also deals
with an evaluation of the facts gathered through the one-to-one interviews conducted with the
clients and mediators. The designated area for this part of the study is the Kaduwela municipal
area. This research also evaluates the process of mediation from the stage of appointing
mediators to the issuing of a settlement or non-settlement certificate based on the interests
of the stakeholders. This research discovers that the community mediation framework in Sri
Lanka is one of the least technology-utilized sectors in the justice system since it remains at the
grassroots level as a dispute resolution method. It has also been discovered that certain inherent
features in community meditation demotivate the utilisation of technology. However, this paper
argues through its exemplary approach, showcased at the end, that community...
