Abstract:
As a wave of new technology, internet provides banks a substantial opportunity
to expand their customers reach beyond traditional boundaries across national
boarders. Increased competitive pressures and the speed of technological
changes are leading to rapid expansion of electronic banking (e-banking).This
research is carried out with the objective of measuring the availability of ebanking
facilities in Sri Lanka. Further this provides an analysis as to the extent
to which e-banking facilities have been used by customers. Data were collected
using questionnaire survey. The initial sample comprised of hundred and fifty
customers who were randomly selected from five different areas in Colombo
district. Majority of the customers in the country were aware about e-banking
facilities but most of them had not been tried those facilities by them selves.
They still pay their bills, withdraw money, check balances and deposit cheques
at their bank counters, much as the traditional way. Specially in state banks,
usage of e-banking facilities was not to a very greater extent. Further this study
has identified some of the factors which inhibit the usage of those facilities such
as confusions and delays in the system, accessing problems and security
problems etc.
