Abstract:
This paper discusses the negative feelings of Humanities and Social Science
undergraduates in their information seeking and using behavior, elicited during a series
of Focus Group meetings. It is revealed that throughout the entire process of information
seeking and using related to their academic assignments, the majority feels unhappy due
to several factors which can be categorized as library-related, subject-related, processrelated
and administration-related. However, it is asserted that further ethnographic
research across the universities is needed to substantiate and generalize the findings.
Nevertheless, the attention is drawn to the significant role that has to be played by the
librarians in order to develop the confidence of undergraduates and support them to
reach maturity in their information seeking behavior corresponding to their advancement
in academic years.
