Abstract:
Understanding the information needs and information seeking
behaviour of workers in an organization is the basis for designing and
developing information systems and services to adequately satisfy their
needs. However, there are conflicting views regarding the information
needs and information seeking behaviour of users of information
services. This paper discusses briefly: information needs, information
seeking behaviour, methods used in studying information needs and
seeking behaviour, especially in research organizations, and the
importance of such studies. The use of the findings of the studies in
making decisions relating to the design of information systems and
services is also touched upon. The impact of emerging information
technology on information users and their informaiton seeking
behaviour is mentioned.
