Abstract:
Information is considered to be a basic resource for national development. Information
plays a significant role in improving educational standards and quality of research.
In higher educational institutions, particularly at the university level, these information
needs are accomplished through university libraries. The ultimate goal of any library
service is to ensure that the users are able to access the information for purposes for
which they require it. Library should fulfill an information seeker by not just giving out
the materials but with the self confidence and ability evolved in him or her. User
satisfaction must be related with the performance of the information services.
This study reveals to what extent especially the libraries of the Eastern University of Sri
Lanka and the South Eastern University of Sri Lanka are contributing information
services. The aim of the study is to measure the effectiveness of information services
provided by the two university libraries.
Except Non-academic staff, 40% of all the other staff has been selected and the
students constitute 20%. In order to muster the data to measure the information service
quality, structured questionnaires and observation have been utilized. The collected
data have been presented in the form of tables, graphs and pie charts. These data were
analyzed using univariate analysis which incorporate percentages, frequencies and five
step Likert scale.
This study has been analyzed under four major research dimensions as follows;
Information Identification Services, Information Location Services, Information
Document Delivery Services and Information Advisory Services.
