Abstract:
Objectives of the study were to determine the socio-economic and demography factors
influencing the level of client satisfaction,to assess the client satisfaction on antenatal care
service in the ward,in relation to interaction with the ward staff,services and facilities
available in antenatal wards and toi assess the overall level of client satisfaction on antenatal
care service deliverd in wards at the Castle Street Hospital for Women.Satisfaction
regarding explantion on cleint's condition and result of investigations provided by ward staff
was reported to be low.In general client satisfaction demonstrated in the study was at a hihg
level.However,the communication between the client and the ward staff was observed to be
low.this needs to be addressed by the hospital administrators.
