Abstract:
The general objective of the study was to explore patient satisfaction.The specific objectives
were to determine group variations of patient satisfaction to examine the relationship
between satisfaction and patient attributes; and to compare the variations in patient
satisfaction of the paediatirc unit children's mothers before and after a staff training
programme. The findings revealed high levels of patient satisfaction to medical
treatment,nursing care, doctor patient commuication and friendliness of the medical and
nursing staff; exception being the work performance of the minor employees.Patient
satisfaction was not found to be influenced by education,income,residence, type of
admission and length of hospital stay of the respondents.
